MANILA, Philippines – Barely a day after it started international operations, several passengers complained of lack of information personnel, monitors, and sound systems at the Ninoy Aquino International Airport (NAIA) Terminal 3.
Estrelita Juliano Tamano, chairwoman of the Federation of International Cable Association of the Philippines, said passengers and airport personnel had to shout at each other due to lack of public address systems.
“Libo ang tao, pero walang monitor, walang announcement, walang sound system. Ang damingforeigners na nagagalit (There are thousands of passengers here, but there’s no monitor, no announcement, no sound system. Many foreigners are mad),” Tamano, a passenger taking a flight at NAIA-3, said in an interview on Saturday over dzRH radio.
She said some information officers could only “shout” changes in flight information, while others could not provide answers to queries on flight information.
In one instance, Tamano said a passenger snapped at an information officer: “Bakit ka narito wala kang nalalaman (Why are you here when you know nothing at all)?”
Tamano also said that in some areas of the terminal, the lack of seats forced some foreigners to sit on the floor.
“Dapat di pa binuksan kasi chaos ito (This should not have been opened this early because it’s chaos here right now),” she said.
Manila International Airport Authority head Alfonso Cusi said that problems in the operations of NAIA-3 was part of “birth pains.”
“Titingnan natin ‘yan at paaksyunan. Kahapon lang simula ng transfer international flight, nag-a-adjust ang tao (We’re looking into it. We just started international operations Friday and we’re still adjusting),” he said.
The NAIA-3 was opened last July upon the order of President Gloria Macapagal Arroyo. Former presidential chief of staff and defeated senatorial candidate Michael Defensor was tasked to oversee the opening of NAIA-3.
Defensor resigned Friday after international operations started at NAIA-3.